privacy policy

Smart Contents Co., Ltd. (hereinafter referred to as "the Company") recognizes that it is a significant social responsibility to appropriately manage the personal information of customers and employees obtained in various business operations. We establish a personal information protection policy, ensure thorough awareness among employees, and strive to protect personal information.

  1. Acquisition and Use of Personal Information
    The Company will clearly define the purpose of use within the necessary scope for business execution and will appropriately acquire, use, and provide personal information. The acquired personal information will only be used within the scope of the stated purpose, and measures will be taken to prevent unauthorized use.
  2. Compliance with Laws and Regulations
    The Company will comply with laws and regulations regarding the handling of personal information, guidelines established by the government, and other norms.
  3. Safety Measures for Personal Information
    The Company will implement reasonable safety measures and corrective actions against risks such as unauthorized access to personal information, loss, destruction, alteration, and leakage.
  4. Response to Complaints and Inquiries Regarding Personal Information
    The Company will respond promptly to complaints and inquiries from individuals regarding the handling of personal information.
  5. Continuous Improvement of the Personal Information Protection Management System
    To properly maintain personal information protection, the Company will establish a personal information protection management system, conduct regular audits of its operational status, and strive for continuous improvement.
  6. Contact for inquiries regarding the privacy policy
    Smart Contents Co., Ltd. Personal Information Inquiry Desk
    • 2nd Floor, S&S Building, 6-36 Shinogawacho, Shinjuku-ku, Tokyo 162-0814
    • Email: secure@smartcontents.co.jp
    • TEL: 03-6908-9425 (Business hours: Weekdays 9:00 AM - 6:30 PM)
    • Established: February 24, 2021
    • Last revised: March 14, 2025
    • Smart Contents Co., Ltd.
    • Representative Director: Takuma Suzuki

    Regarding the handling of personal information

    1. Purposes of use for personal information handled by the Company
      • For personal information obtained directly from the individual in writing (including those via website or email), the purpose of use will be explicitly stated in writing prior to obtaining the information.
      • Purposes of use for personal information obtained by methods other than the preceding item:
        • For individual customers… to manage usage history and respond to inquiries
        • For customer representatives… to confirm order details (including communication records)
        • For personal information entrusted by customers in connection with business contracts… to appropriately carry out the entrusted business.
    2. Notification of matters regarding retained personal data
      Regarding the retained personal data held by the Company, requests for notification of the purpose of use, disclosure, correction, addition or deletion of content, suspension of use, deletion, and suspension of provision to third parties (hereinafter referred to as "Requests for Disclosure, etc.") from the individual or their agent will be handled as follows.
      • Contact for Requests for Disclosure, etc.
        • Smart Contents Co., Ltd. Personal Information Inquiry Desk
        • 2nd Floor, S&S Building, 6-36 Shinogawacho, Shinjuku-ku, Tokyo 162-0814
        • Email: secure@smartcontents.co.jp
        • TEL: 03-6908-9425 (Business hours: Weekdays 9:00 AM - 6:30 PM)
      • Procedures for Requests for Disclosure, etc.
        For Requests for Disclosure, etc., please contact the above-mentioned inquiry desk. We will send you the necessary documents, which you should fill out and return along with your identification. The Company will respond only after confirming the identity of the requester.
      • Fees for Requests for Disclosure, etc.
        A fee equivalent to the actual cost may be charged when making a Request for Disclosure, etc.
      • Response deadline for Requests for Disclosure, etc.
        Responses to Requests for Disclosure, etc. will be provided within 30 days from the date of identity verification.
      • In cases where we do not respond to requests for disclosure, etc.
        We may not respond to requests for disclosure, etc. in the following cases.
        • If we cannot verify the identity of the individual.
        • If there are deficiencies in the procedures for requests for disclosure, etc.
        • If there is no obligation to respond based on laws and regulations.
    3. Safety management measures
      We take the following measures to prevent leakage, loss, or damage of personal information and to ensure the safety management of personal information.
      • Organizational safety management measures
        • We have established regulations regarding the handling of personal information, appointed a manager for the personal information protection department, clarified the scope of personal data handled by employees, and established a system for reporting the status of personal data handling to the chief officer responsible for personal information.
        • In the event of accidents or incidents that pose safety management issues such as loss or leakage of personal information, or if signs of such incidents are detected, we have established a reporting and communication system to the chief officer responsible for personal information.
        • We regularly conduct self-inspections regarding the handling of personal data and carry out audits by an independent internal audit department.
      • Safety management measures
        • We have developed an education and training plan regarding the handling of personal information and conduct regular education and training for employees.
        • We have established employment regulations that stipulate disciplinary actions for violations of regulations or procedures, and we enter into non-disclosure agreements regarding personal data with employees.
      • Physical safety management measures
        • We implement measures to manage employee access to areas where personal data is handled and to restrict the devices brought in, as well as measures to prevent unauthorized access to personal data.
        • We take measures to prevent theft or loss of devices, electronic media, and documents that handle personal data, and when transporting such devices or media, we implement measures to ensure that personal data cannot be easily identified.
        • We perform data deletion and disposal of devices and media in a manner that makes recovery impossible, including physical destruction of documents or devices containing personal data.
      • Technical safety management measures
        • We implement access control for information and limit the scope of personnel and personal information databases handled.
        • We have implemented mechanisms to protect information systems that handle personal data from unauthorized access or malicious software.
      • Supervision of contractors
        • We establish criteria for selecting contractors based on the status of their basic policies, handling regulations, and implementation systems related to the safety management of personal data, as well as their financial health.
        • We regularly or as needed confirm compliance with safety management measures in contracts with contractors, and if the contract terms are not being followed, we supervise the contractor to ensure compliance.
    4. Regarding the delegation of personal information
      In order to achieve the purpose of use, we may delegate part of our corporate operations and provide some personal data to the contractors. Even in this case, we will conduct appropriate supervision of the contractors as a corporation.
    5. Handling of personal information
      Our website uses technologies such as cookies and web beacons, and may store cookies on users' computers. Only information necessary for the use of our website is recorded in the cookies, and no personal information is collected. Additionally, we have implemented access analysis to make our website more attractive. We collect information such as the number of visits, products viewed, search terms, browser types, and referring links, and no personal information is collected.

    2. Additional provisions regarding the BizChat AI service

  2. We will strive to ensure that the content generated by the 'BizChat AI' service does not infringe on third-party copyrights. If the content used/generated by the user through this service includes third-party works, it is assumed that the user has properly obtained the necessary rights for such use. In the event of copyright infringement, we will not be liable.

    3. Provision of information to third parties in payment processing

  3. In this service, we may provide personal information to Paddle and card processing companies for member payment processing. Additionally, when providing personal information to overseas payment providers, we will obtain the individual's consent and take appropriate protective measures.

    4. Data retention period and deletion

  4. We will retain data for three years after withdrawal or service termination, and then promptly and securely delete or anonymize it.

    5. Storage location

  5. Member information is managed on the cloud services of the GMO Internet Group. We do not provide personal information overseas in this service.

    6. Contact information

  6. For inquiries regarding this policy, please contact us at the following:
    • Smart Content Co., Ltd.
    • 2nd Floor, S&S Building, 6-36 Shinogawacho, Shinjuku-ku, Tokyo 162-0814
    • Phone: 03-6908-9425
    • Email: info@bizchat-ai.com